MacBook Repair Malaysia | Affordable & Fast Service For All Mac
Your Privacy, Our Priority: How We Keep Your Information Safe
Privacy Policy
This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services. We're committed to transparency and ensuring your trust every step of the way.
1. Introduction
Machanic Technologies (referred to as “the Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy applies to information collected through our website, during service engagements, and via other interactions you may have with us. We adhere to the personal data protection laws of Malaysia.
2. Information We Collect
We may collect various types of information, including personal data, to provide and improve our services. This includes:
Contact Information: Name, email address, phone number, and physical address (for service booking, communication, and device collection/delivery).
Device Information: Details about your Apple device(s) submitted for repair, including model, serial number, and a description of the issue. This information is crucial for diagnostics and repair.
Payment Information: Details required for processing transactions, such as credit card numbers or bank details (processed securely by third-party payment processors; we do not store sensitive payment card data).
Communication Data: Records of your interactions with us, including emails, chat logs, and phone calls.
Website Usage Data: Information about your visit to our website, such as your IP address, browser type, operating system, referral sources, pages viewed, and duration of visit, collected through cookies and similar technologies.
3. How We Use Your Information
our information is used for the following primary purposes:
Service Provision: To process your repair requests, diagnose device issues, perform repairs, and return your device to you.
Communication: To communicate with you regarding your service status, quotations, inquiries, and to provide customer support.
Payment Processing: To facilitate billing and payment for services rendered.
Service Improvement: To understand how our services are used, gather feedback, and continuously improve our offerings and website experience.
Marketing & Promotions: To send you updates, promotional offers, and news about our services that may be of interest to you, only with your consent where required by law. You can opt-out at any time.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, or to respond to lawful requests from public authorities.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, or logistics partners. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
Legal Requirements: When required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or destruction. This includes secure servers, data encryption, and restricted access to personal data. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Your Rights
As a data subject under Malaysian law, you have certain rights regarding your personal information, including:
Right to Access: Request access to the personal data we hold about you.
Right to Correction: Request correction of any inaccurate or incomplete personal data.
Right to Withdraw Consent: Withdraw your consent to our processing of your personal data at any time (where processing is based on consent).
Right to Erasure: Request the deletion of your personal data, subject to certain legal exceptions.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your Browse experience, analyze website traffic, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.
8. Links to Other Websites
Our website may contain links to third-party websites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the “Last Updated” date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at nafies@machanic.com.my or +6017-885 5214.