MacBook Repair Malaysia | Affordable & Fast Service For All Mac
Got Questions? We've Got Answers
FAQ's
We know tech issues can be confusing, so we've put together some of our most common questions to help clear things up. If you don't see your question here, don't hesitate to give our friendly Machanics a shout!
General Services & Devices
What Apple devices do you repair?
We’re Apple enthusiasts through and through! We expertly repair a wide range of Apple devices, including Macs (MacBook Air, MacBook Pro, iMac, Mac Mini, Mac Studio, Mac Pro), iPhones (all models!), iPads (all generations), Apple Watches, AirPods/AirPods Pro/AirPods Max, and HomePods/HomePod mini, and even some other Apple accessories. If it has an Apple logo, chances are we can fix it!
What types of problems do you fix?
You name it, we probably fix it! From the infamous cracked screens and battery woes to mysterious liquid damage, logic board repairs, software glitches, performance issues, charging port failures, and even specific component repairs for keyboards, trackpads, speakers, and cameras. If your Apple device is acting up, we’re ready to diagnose and rectify the situation.
Do you repair devices that are very old or vintage?
We love a challenge and have a soft spot for vintage tech! While parts availability can sometimes be a hurdle for very old models, we’ll always do our best to source components and perform repairs. Bring it in, and we’ll assess if your cherished vintage Apple device can get a new lease on life.
Do you offer upgrades for Macs (e.g., RAM, SSD)?
Absolutely! We can help boost your Mac’s performance with RAM upgrades for multitasking prowess or SSD (Solid State Drive) upgrades for blazing-fast speed and storage. We’ll advise you on the best options for your specific Mac model and usage.
Can you help with device setup or configuration?
Yes! Beyond repairs, we offer setup and configuration assistance for new Apple devices, data migration services, and help with optimizing your settings. Just let us know what you need help with!
Do you offer software-only troubleshooting (e.g., for macOS or iOS issues)?
Definitely! Many problems stem from software glitches rather than hardware. We offer comprehensive software diagnostics and troubleshooting for macOS, iOS, iPadOS, and watchOS to resolve performance issues, app crashes, update problems, and more.
The Repair Process
Do I need an appointment?
While walk-ins are always welcome, we highly recommend scheduling an appointment, especially for Mac repairs or during peak hours. This helps us ensure a Machanic is ready to give your device dedicated attention as soon as you arrive, minimizing your wait time.
How long does a typical repair take?
epair times vary based on the issue and part availability. Common fixes like iPhone screen or battery replacements can often be completed the same day (sometimes within a few hours!). More complex repairs, especially for Macs or severe liquid damage, might take 2-5 business days as they require intricate work or specific part ordering. We’ll always give you an estimated timeframe with your quote.
Can I wait while my device is repaired?
For quick repairs like some iPhone screen or battery replacements we will advise on the duration and asses the device repair time. For more complex diagnostics or repairs, we recommend leaving your device with us. Our comfortable waiting area is available for quick turnaround times.
What is your diagnostic process?
When you bring in your device, our skilled Machanics perform a thorough diagnostic assessment to pinpoint the exact issue. We use specialized tools and our extensive expertise to
What if new issues arise during the repair?
Occasionally, during a complex repair, unforeseen issues may become apparent. If this happens, we’ll immediately halt the process, contact you, explain the new findings, and provide a revised quotation for your approval before proceeding. No surprises!
How do I check the status of my repair?
Easy peasy! You’ll receive updates via WhatsApp, SMS or email throughout the repair process. You can also give us a call at [Your Phone Number] or drop us an email at [Your Email Address], and our team will be happy to provide an update.
What if my device is unrepairable?
While we have a very high success rate, some devices are simply beyond economical repair (BER) or too severely damaged. If we determine that your device can’t be fixed, or if the cost of repair outweighs the value of the device, we’ll let you know honestly during the diagnostic phase. A diagnostic fee may still apply in such cases.
Pricing & Payment
How much will my repair cost?
Transparency is key! Once we diagnose your device, we’ll provide you with a detailed, no-obligation quotation. This way, you know exactly what to expect before any work begins. Our pricing is competitive and reflects the quality of our parts and expertise.
Are your quotes fixed or estimates?
Our quotes are typically fixed for the diagnosed repair, unless unforeseen issues arise during the process (as mentioned in Q11). Any changes will always be communicated and approved by you beforehand.
What payment methods do you accept?
We accept cash, major credit/debit cards, and [mention any other methods like online bank transfers, QR Code, eWallet, etc. if applicable].
Is there a diagnostic fee?
Yes, a small diagnostic fee typically applies to cover our technician’s time and expertise in assessing your device. This fee is often waived if you proceed with the recommended repair. We’ll always inform you of any applicable fees upfront.
Warranty & Quality
Do you offer a warranty on your repairs?
Absolutely! We stand by our work. All repairs performed by Machanic Technologies come with a 30-day warranty on parts and and the labor performed. If the same issue reoccurs within this period due to our repair, bring it back, and we’ll make it right at no extra charge.
What does your repair warranty cover?
Our warranty covers defects in the specific parts replaced and the labor performed for the original repair. It does not cover new damage, liquid damage, software issues, or issues unrelated to the original repair, or damage caused by misuse/accidental damage after our service.
Do you use genuine Apple parts?
We prioritize quality and reliability. We primarily use high-quality, OEM-grade (Original Equipment Manufacturer) parts that meet industry standards. For certain critical components, we source genuine Apple parts where available and necessary to ensure optimal performance and compatibility. We believe in providing repairs that last, and that starts with quality parts.
Will your repair void my Apple warranty/AppleCare+?
As an independent repair specialist in Kuala Lumpur, repairs performed by Machanic Technologies may void your official Apple manufacturer’s warranty or AppleCare+ coverage. However, many of our customers choose us for our specialized expertise, faster turnaround times, and competitive pricing, especially for issues not covered by Apple’s limited warranty (like accidental damage).
Data & Privacy
Will my data be safe during the repair?
We treat your data with the utmost care and privacy. Our technicians focus on hardware repair without accessing your personal data unless specifically required for diagnostic purposes and authorized by you.
Should I back up my device before bringing it in?
Yes, we strongly recommend backing up all your data to iCloud or a computer before bringing your device in. While data loss is rare, it can happen during complex repairs or if storage components are faulty. We want to ensure your precious memories and important files are always secure.
Do I need to provide my passcode?
Providing your passcode allows our technicians to fully test your device’s functionality before and after the repair (e.g., Wi-Fi, camera, speakers). If you prefer not to provide it, we can still perform the repair, but our testing will be limited. We ensure strict confidentiality and data protection.
How do you handle my personal information?
Your privacy is paramount. We collect necessary personal information solely for service provision, communication, and payment processing. We do not sell or share your data for marketing purposes. Please refer to our detailed Privacy Policy for more information on our data practices.
Location & Contact
Where are you located in Kuala Lumpur/Selangor?
Our main service center is conveniently located in Sunway GEO Avenue, Bandar Sunway, Subang Jaya, Selangor. You can find our full address and a map on our Contact Us page
What are your operating hours?
We’re open 6 Days a week but closed on FRIDAYS and our Operating Hours are is 10:00 AM to 5:00 PM. We are also closed on selected Public Holidays. Please check our social media page for the most up-to-date hours.
How can I contact you?
You can reach our friendly team by calling us at 017-885 5214, or by visiting our Contact Us page to drop an inquiry via WhatsApp or Socials. We’re here to help!
Other General Inquiries
Do you buy or sell used Apple devices?
At this time, we primarily focus on providing expert repair services, we do buy or sell used devices and offer advice on selling or trading in your old Apple products. Contact us to enquire and we will advise accordingly.
Do you offer corporate or business services?
Yes, we understand that businesses rely heavily on their Apple devices. We offer tailored repair and maintenance solutions for small to medium-sized businesses. Contact us to discuss your specific corporate needs and how we can support your team.